Warranty Policy


Incredible projector and screen

My husband and I bought this water-resistant projector and screen as we do a lot of backyard entertaining and go RV camping a few times a year up in the Pacific Northwest where it’s usually damp and raining.With our fancy100 inch screen, we expected to take a while to assemble. To our surprise, it was very straightforward to put together and we didn’t even need the instructions. After that we sat down and thoroughly read the user manual while we had the unit and remote control in front of us. The projector is very well designed but takes a little patience and playing with to fully understand how the short-throw works and all its capabilities.We used it through an Amazon fire stick to stream movies and it had amazing HD picture quality and virtually no streaming delay. Also, the built-in speaker sounds pretty amazing. As a matter of fact, when we just got it to work, we couldn’t believe it sounded like from our stereo system.We both highly recommend this projector and screen and look forward to many years of use.         - Amazon Customer

4K video compatible through HDMI EDID ex. Apple4K TV, HDTV Compatibility - 480i, 480p, 576i, 567p, 720p, 1080i, 1080p‎ ; Video Compatibility - NTSC, PAL, SECAM, SDTV‎ 

Take the action to the big screen by projecting a 100" image from just over a foot away. DLP® (Digital Light Processing) is the leading technology. You will experience a projector that lasts long, with a slim design, and sharp /crisp images 

IPX2 Water Resistant certified to protect from changes in weather for Outdoor/Indoor Use. Includes a carrying bag for storage and transportation and a tripod stand for easy set up.

Integrated 37200mAh / 165Whr Lithium Power Bank provides 3 hours video, 30 hours music, and can charge up to an 87w MacBook pro. Two USB Type A and Two Type C for both video connection and charge phone or laptop (Sport Ver. Only)

What is Covered:

Elite Projector LLC. (“Elite Projector”) warrants its products to the first retail purchaser, if purchased new and operated in the United States or Canada, to be free from defects in workmanship and materials (except as provided below) for a period of (2) years from the date of original purchase
Refurbished products purchased directly from Elite Projector are warranted for a period of (90) days from the date of original purchase.
For warranty service, you must provide proof of purchase and the serial number of your product. 
Please contact your dealer for the warranty policy allotted with your purchase as the warranty period varies by region.  

How to Get Service: 

Should this product prove defective during the warranty period, please contact service@eliteprojector.com and submit a warranty claim form. You must provide your proof of purchase, the serial number of your product, and describe the problem you are experiencing with your projectors. An Elite Projector representative will determine whether the product requires service, and provide you with further instructions on how to proceed with your warranty claim.

Missing Parts:

If your product is missing parts or accessories, Elite Projectors will, at its option, replace the part or accessory without any charge, including shipping and handling, provided that you report your claim within (7) days of receipt. If you report your claim after (7) days of receipt, but within (30) days of receipt, Elite Projector will, at its option, replace the part without charge, but you will bear the cost of shipping and handling. If you report your claim after (30) days of receipt, you will bear all costs to replace the parts and accessories.

Returns and Exchanges:

If a return is needed, Elite Projector will issue you a Return Merchandise Authorization (“RMA”) Number. This number is valid for (15) days from the date of issue and is required to process any returns. A returned item sent to Elite Projector without a visible or valid RMA Number is subject to refusal by Elite Projector. You are responsible for the cost of returning the item and ensuring the product is properly packaged to prevent damage in transit.
Once a returned product is received, Elite Projector will, at its option, replace the product or part without charge, including ground service freight. The replacement product or part may be new or refurbished to the Elite Projector standard of quality, and is subject to stock availability. Elite Projector’s liability for replacement of the covered product will not exceed the original retail selling price of the covered product. Exchange products and parts assume the remaining warranty period of the original product covered by this limited warranty. 

What is Not Covered:

This warranty is not transferable and does not cover product purchased by another end user. This warranty does not cover incidental damages, such as loss of time, loss of use, or installation costs of defective, repaired or replaced product. This warranty does not cover product that has been damaged or rendered defective as a result of (a) neglect, abuse or misuse; (b) modification of the original product; (c) improper use or installation of products not manufactured by Elite Projector; (d) service provided by anybody other than Elite Projector; (e) abnormal mechanical or environmental conditions; (f) unusual physical or electrical stress -including failure or fluctuation of electrical power, lighting, static electricity, fire, tornadoes, or other natural disasters.
Each party is responsible for one-way shipping during the warranty period
Elite Projector does not warrant against freight damage, concealed or otherwise, unless product is shipped directly from an Elite Projector facility. You must contact the vendor and the delivering carrier to report freight damage within (7) days of receipt. Failure to report freight damages within the carrier’s guidelines may result in you bearing all costs.

THIS LIMITED WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. ELITE PROJECTOR, LLC. DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. THIS LIMITED WARRANTY GIVES THE END USER SPECIFIC LEGAL RIGHTS, AND THE END USER MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, ELITE PROJECTOR, LLC. SHALL NOT BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE ELITE PROJECTOR PRODUCT, OR FOR LOST DATA OR LOST SOFTWARE WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY.

In Canada, warranties include both warranties and conditions. Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

International Warranty:

Elite Projector does not provide warranty coverage outside of USA and Canada. Elite Projector International Warranty will be provided directly by Elite Projector International Distributors. Please contact the Authorized Reseller or Distributor for more information on warranty coverage, terms and conditions.